Reference

Privacy Policy — How We Handle Your Information

We collect and protect the data you share when you open an account, deposit via bKash or Nagad, and use the lobby. This policy explains what we gather, how we use it, and the choices you have around your information.

Account & wallet dataSession & device recordsCommunication preferencesRequest changes anytime
bd pop Privacy Policy — How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt wallet data and account credentials using industry-standard protocols, store records on secure servers with restricted access, and monitor login attempts to flag suspicious activity. Our approach balances transparency with practical security — you control what you share, and we limit what we keep.

Secure transmission Every bKash, Nagad and Rocket transaction passes through an encrypted channel. Your wallet PIN and OTP codes never reach our servers; the payment provider handles authentication, and we receive only a confirmation token once the transfer clears.
Retention limits We keep transaction logs and game-session records for the period required by financial regulations in eligible regions, typically twenty-four months. After that window, we anonymise or delete the data unless an ongoing dispute or legal hold applies.
Cookie control Essential cookies manage your login session and prevent duplicate form submissions. Optional cookies track game preferences and lobby navigation to improve recommendations. You can disable the optional set through your browser and still access the full lobby.
Data portability Request a machine-readable export of your account profile, deposit history, and game logs from the privacy tab. We deliver the file within five business days, and you can take it to another service or review it for accuracy.
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, ask us to correct a detail, or request deletion of your account data, reach us through any of these channels. Response times vary, but we aim to handle data requests within seven business days.

Team online

Live chat

Open the chat bubble in your account lobby and ask for the privacy team. An agent will guide you through access requests, correction forms, or deletion steps in real time.

Email desk

Send your data request to the support address listed in your account footer. Include your registered phone number and a brief description of what you need so we can verify and route it correctly.

Account settings

Log in and navigate to the privacy tab under settings. You can update communication preferences, download a copy of your transaction history, or submit a deletion request directly from that panel.

Privacy Policy FAQ

We store only the transaction reference and timestamp. Your bKash account number and PIN stay with bKash; we never see or log your wallet credentials, only the confirmation that funds cleared.

Yes. Submit a deletion request through the privacy tab in account settings or contact support. We close the account immediately and erase personal records within thirty days, keeping only anonymised transaction summaries for regulatory archives.

Game studios see a session token and bet data but not your name, phone number, or wallet details. That separation keeps your identity private while allowing the provider to deliver game results and handle disputes.

Open account settings, go to notifications, and toggle off promotional SMS or email. You will still receive essential account alerts like withdrawal confirmations and password-reset codes, but no bonus announcements or lobby news.

We recommend using private browsing mode and logging out completely when you finish. Our system flags unusual device changes and may ask for an OTP to verify it is really you, but clearing your session is the safest step.

Availability and specific rights depend on your local law and the eligible regions we serve. Generally, you can request access to your data, ask for corrections, and withdraw consent for optional processing like marketing. Contact support for region-specific guidance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.